66% Steps Reduction
Project Overview
An audit of a symptom tracking and medication management app. Four problems found by using the product as a real user would, four solutions designed within the existing brand language.
Industries
Healthtech
Health Management
Services
Healthtech
Audit
Research
Year
2025
The Problem
Every problem was found the same way: by using the product without documentation, making the same mistakes a real user would make and reading what real users said in the Play Store.
Pain Point 1
I found this by using the app and making the same mistake repeatedly
Pain Point 2
I found this by using the app
Pain Point 3
Found by reaserching the google play store to see how exitsing users of the app feel
Pain Point 4
Accessibilty audit
This Is How I Work On Every Product
I start without a checklist, I start by using the product without documentation, without patience for friction, the same way a real user would. Then I read what real users said when they ran out of patience.
Every fix in this audit came from one of those two sources. None of them were invented. The problems were already there, waiting to be found by someone who looked carefully enough.
If you're building a product where users are managing their health, tracking symptoms, logging treatments, reading results, the moments where design fails them aren't abstract. They're the moments that make someone put the phone down and not come back
I'd like to help make sure those moments don't exist in your product. One short conversation is all I'm asking for.